TECH-KNOW: THE VALUE OF IT CERTIFICATIONS

[unable to retrieve full-text content]Information technology certifications have become the standards by which employers distinguish serious, competent professionals from technical hobbyists. Many government ... Similarly, because good customer service requires soft skills, such as listening and asking pertinent questions, the latest certification tests specifically cover these interpersonal abilities. ... Computer training programs offered include CompTIA, Cisco,ITIL, CISSP, ISO20000 & Microsoft certification courses.

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