Despite the development of many new means of communication that utilise text and their continued growth in popularity, voice calls are still essential for many businesses. Voice calls in general can produce significant advantages over other types of communication such as providing immediate responses to queries, allowing the rapid conveyance of many details and even simply adding a more personal touch to the communication. Businesses can thereby benefit significantly from ensuring that voice calls are not overlooked as an integral part of business communications.
Voice Over IP
Voice over IP, otherwise known as VoIP is rapidly increasing in popularity within the business environment as an alternative to the services offered by a traditional landline. VoIP uses a broadband internet network in conjunction with a computer interface to produce high speed voice calls. VoIP providers offer a far superior service when compared to traditional landline services, with significantly increased flexibility and versatility. VoIP allows users to add additional communication components to voice calls including email, conferencing, video messaging, instant messaging and even file sharing to create a fully integrated user interface with numerous capabilities.
Networking
However, with use of the correct networking systems the capabilities of VoIP can be enhanced still further. If a business currently uses a conventional business network and experiences heavy usage, services such as VoIP may suffer as result. The use of an MPLS network can rectify this problem and significantly enhance the capabilities of the VoIP system. This advanced network system allows the network administration to allocate specific quantities of network bandwidth to specific processes. Systems such as VoIP which are highly sensitive to interruptions and delays can thereby be given priority over less essential processes such as simply browsing the internet.
Productivity
The partnership of VoIP with an MPLS network can deliver significant improvements for businesses over their current landline telephone system. This combination will allow businesses to manage high volumes of calls and communicate effectively with clients, suppliers and even other employees. The combination of VoIP and MPLS has the potential to revolutionise the way that businesses conduct voice calls and bring new levels and efficiency to the company. Moreover, employee?s time can be used more productively as they can determine from the user interface whether a contact is available to communicate. This can mean that the employee?s time that would otherwise be used attempting contact with someone who is unavailable can be put to better use.
Savings
With so many businesses turning their attention to alternative forms of communication such as email, instant messaging and social networking websites, VoIP and MPLS can enable a business to reinvent the way in which they conduct voice calls. Moreover, VoIP providers can deliver significant cost savings to businesses through reduced monthly overheads and reduced call rates as well as cost savings in the acquisition and maintenance of hardware. The partnership of VoIP and MPLS really can revolutionise the company?s business communications capabilities and introduce new levels of flexibility and versatility within the field of communication.
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Source: http://techsling.com/2011/05/open-up-new-possibilities-with-voip-and-mpls/
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